Refund and cancellation policy

Courses

If a course is not right for you, email us within 7 days of purchase for a full refund, provided you have completed less than 25% of the lessons and have not received a certificate.

SOP templates and eBooks

Because these are delivered as instant downloads, they are not refundable once a file has been downloaded. If a file is faulty or does not match its description, we will replace it or refund you.

Pro membership

You can cancel at any time from the membership page; you keep access until the end of the period you paid for. If you cancel within 48 hours of your first payment and have not downloaded any SOP, we will refund that first payment on request. Renewals are not refunded.

Consulting and training

Refunds and cancellations follow the terms in your written proposal.

How refunds are paid

Approved refunds go back to the original payment method within 5–7 working days of approval.

Payment issues

If money was deducted but your purchase does not appear in your account within 30 minutes, email [email protected] with the payment reference. Failed payments are reversed automatically by your bank, usually within 5–7 working days.